SECURITY

At SuperDocs, the security of your data is our highest priority. We take comprehensive measures to ensure that your confidential client information and legal documents are protected at every step. Our platform is built on industry-leading technology, with multiple layers of encryption, compliance with regulatory standards, and secure processes for handling sensitive data.

1. Microsoft Azure Hosting

SuperDocs is hosted on Microsoft's Azure cloud platform, which is renowned for its security, compliance, and performance. Azure provides enterprise-level security features, such as:

  • Firewall and network protection: To keep unauthorized users away from your data.
  • Real-time monitoring: Ensures that threats are detected early and mitigated.
  • Data backups: Regular automated backups guarantee that your data is protected against loss.

2. Dedicated and Encrypted Databases

Every SuperDocs customer is assigned a dedicated MongoDB database, ensuring that your data is isolated from other users. This database is encrypted at rest, meaning that even when not in use, your data is stored securely. Our encryption standards follow the latest best practices, safeguarding against unauthorized access.

3. Secure Data Transmission (TLS/SSL Encryption)

We use TLS/SSL encryption to secure all data in transit, whether between your browser and our servers or when documents are shared through JurDocs.com. This means that any data exchanged between users, clients, and the platform is encrypted and cannot be intercepted or tampered with during transmission.

4. JurDocs.com Secure Client Portal

Our separate client portal, JurDocs.com, is specifically designed to give law firms a secure way to interact with their clients. This white-labeled portal allows you to:

  • Share case intake forms securely.
  • Request electronic signatures for important legal documents.
  • Provide clients with access to specific case documents.

JurDocs.com can be customized to display your firm’s name and logo, ensuring that the experience is both secure and professional. All interactions through the portal are encrypted using the same high-security standards as SuperDocs.

5. Secure Billing with Shopify

For all billing and financial transactions, SuperDocs uses Shopify, a trusted and secure platform for handling payments. Shopify complies with industry-standard security protocols like PCI DSS (Payment Card Industry Data Security Standard), ensuring that your payment information is handled safely. None of your financial information is stored on SuperDocs servers, reducing the risk of data breaches.

6. Authentication and Access Control

SuperDocs employs strict authentication methods to ensure that only authorized users can access the platform:

  • Strong password protection: Every user account is protected by a strong, secure password policy.
  • Role-based access control: Law firms can manage user permissions, ensuring that team members only access the documents and data they need for their role.

7. Continuous Monitoring and Updates

Our development and security teams continuously monitor the platform for potential vulnerabilities and ensure it is always up to date with the latest security patches. This proactive approach helps us mitigate risks before they become issues.

8. Compliance with Legal Standards

SuperDocs adheres to strict security and data privacy regulations, ensuring compliance with the legal industry’s standards. We’re committed to protecting your sensitive information in accordance with the latest laws, including the California Consumer Privacy Act (CCPA) for our clients in California.

9. Data Ownership and Control

At SuperDocs, you remain in complete control of your data. You own all of your client information and case documents, and you can download, modify, or delete them at any time. We never share your data with third parties unless expressly requested by you.

10. Incident Response Plan

In the rare event of a security incident, SuperDocs has a well-documented Incident Response Plan. This includes immediate notification to affected users, rapid mitigation efforts, and transparent communication throughout the resolution process. Our goal is to minimize any disruption while keeping you informed.